top of page

Privacy Policy

Effective Date: January 15, 2025

Last Updated January 15, 2025

Our Commitment to Your Privacy

At NexaPoint AI, we take privacy seriously—not just because it's required by law, but because it's the right thing to do. As a consulting practice focused on responsible AI implementation, we recognize that trust begins with transparency about how we handle your information.


This Privacy Policy explains what information we collect when you visit nexapoint.ai, why we collect it, how we use it, and what rights you have over your data.


Our Promise: We will never sell your personal information. We collect only what we need to serve you better, and we're committed to protecting it.

Who We Are

Data Controller:

NexaPoint.AI

PO Box 1832, Eastsound, WA 98245

hello@nexapoint.ai

​

Website Platform:

This website is built and hosted on Wix.com. Wix acts as a data processor on our behalf, which means they provide the technical infrastructure while we remain responsible for how your information is collected and used.

What Information We Collect

We collect information in several ways when you interact with our website:

1. Information You Provide Directly

When you use our website, you may choose to provide:

  • Contact Information: Name, email address, phone number, company name

  • Inquiry Details: Information you share in contact forms, consultation requests, or email communications

  • Professional Information: Job title, industry, business challenges (when you request services)

2. Information Collected Automatically

When you visit nexapoint.ai, certain information is collected automatically:

  • Technical Data: IP address, browser type and version, device type, operating system

  • Usage Data: Pages visited, time spent on pages, links clicked, referring website

  • Location Data: General geographic location based on IP address (city/region level, not precise location)

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience:

  • Essential Cookies: Required for the website to function (e.g., security, basic functionality)

  • Analytics Cookies: Help us understand how visitors use our site so we can improve it

  • Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

4. Information Collected by Wix

As our website platform provider, Wix may collect additional information to operate and secure the site, including:

  • Server logs and technical data

  • Security and fraud prevention information

  • Performance and diagnostics data

For details on Wix's data practices, see Wix's Privacy Policy.

How We Collect Information

We collect your information through:

  • Contact Forms: When you submit inquiry or consultation request forms

  • Email Communications: When you email us directly

  • Cookies: Placed on your browser when you visit our site

  • Website Analytics: Tools that track how you interact with our website

  • Wix Platform: Automatic collection by the hosting platform

Why We Collect Your Information

We collect and use your information for legitimate business purposes:

To Provide Services

  • Respond to your inquiries and consultation requests

  • Communicate about our services

  • Schedule and conduct consultations

  • Deliver services you've requested

To Improve Our Website and Services

  • Understand how visitors use our website

  • Identify and fix technical issues

  • Enhance user experience and website functionality

  • Develop new services based on needs and interests

To Communicate with You

  • Send responses to your inquiries

  • Provide updates about our services (only if you've opted in)

  • Share relevant information about AI implementation and ethics

Legal and Security

  • Comply with legal obligations

  • Protect against fraud and security threats

  • Enforce our terms and policies

  • Respond to legal requests

Legal Basis for Processing (GDPR)

If you're located in the European Union, UK, or European Economic Area, we process your personal information based on:

  • Consent: When you've given clear permission (e.g., subscribing to updates)

  • Contract: When processing is necessary to provide services you've requested

  • Legitimate Interests: When we have valid business reasons that don't override your privacy rights (e.g., improving our website)

  • Legal Obligation: When required by law

How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only in these limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business:

  • Wix.com: Website hosting and infrastructure

  • Email Service Providers: For communications (if applicable)

  • Analytics Providers: To understand website usage (e.g., Google Analytics, if used)

  • Scheduling Tools: For consultation bookings (if applicable)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if necessary to:

  • Protect our legal rights

  • Prevent fraud or security threats

  • Comply with legal processes

Business Transfers

If NexaPoint.AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

How We Protect Your Information

We implement reasonable security measures to protect your personal information:

  • Wix Security: Wix provides enterprise-grade security, encryption, and secure servers

  • Access Controls: Limited access to personal information on a need-to-know basis

  • Secure Communications: SSL/TLS encryption for data transmitted through our website

  • Regular Updates: Keeping our website and systems updated with security patches

 

However, no internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

How Long We Keep Your Information

We retain your personal information only as long as necessary for the purposes described in this policy:

  • Active Inquiries: Until your inquiry is resolved or you request deletion

  • Client Relationships: For the duration of our business relationship plus any legally required retention period

  • Analytics Data: Typically aggregated and anonymized within 26 months

  • Legal Requirements: As long as necessary to comply with legal obligations

You can request deletion of your information at any time (see "Your Rights" below).

Your Privacy Rights

Depending on where you live, you may have the following rights:

For All Users

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information

  • Objection: Object to certain types of processing

  • Withdrawal: Withdraw consent for marketing communications at any time

Additional Rights for EU/UK Users (GDPR)

  • Data Portability: Receive your data in a structured, commonly used format

  • Restrict Processing: Request we limit how we use your information

  • Lodge a Complaint: File a complaint with your local data protection authority

Additional Rights for California Users (CCPA/CPRA)

  • Know: What personal information we collect, use, and share

  • Delete: Request deletion of personal information (with certain exceptions)

  • Opt-Out: Opt out of the "sale" or "sharing" of personal information (Note: We do not sell personal information)

  • Non-Discrimination: Exercise your rights without discriminatory treatment

How to Exercise Your Rights

To exercise any of these rights, contact us at:

  • Email: hello@nexapoint.ai (use subject line: "Privacy Rights Request")

  • Mail: PO Box 1832

We will respond to verified requests within 30 days (or as required by applicable law).

Third-Party Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not directed to children under 16 (or under 13 in the United States). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

International Data Transfers

Wix operates globally, which means your information may be transferred to and processed in countries outside your own, including the United States and Israel (where Wix servers are located). These countries may have different data protection laws than your country.


When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission

  • Wix's compliance certifications and security measures

Cookies and Tracking Settings

Managing Cookies

You can control cookies through your browser settings:

  • Block Cookies: Set your browser to refuse all cookies

  • Delete Cookies: Clear existing cookies from your device

  • Selective Control: Choose which types of cookies to accept

Note: Blocking essential cookies may impact website functionality.

Do Not Track Signals

Some browsers offer "Do Not Track" (DNT) signals. We do not currently respond to DNT signals, as there is no industry standard for how to interpret them.

Analytics Opt-Out

If we use Google Analytics, you can opt out by installing the Google Analytics Opt-out Browser Add-on.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our practices

  • Legal or regulatory requirements

  • Website functionality or services

 

How We'll Notify You:

  • We'll update the "Last Updated" date at the top of this policy

  • For material changes, we'll provide prominent notice on our website or via email (if we have your email address)

  • Continued use of our website after changes constitutes acceptance of the updated policy

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

 

Email: hello@nexapoint.ai
Mail: Geraldine Carter, PO Box 1832, Eastsound, WA 98245

​

We take privacy concerns seriously and will respond promptly to your inquiries.

Transparency in Practice

This Privacy Policy reflects our commitment to responsible technology practices. Just as we help clients implement AI ethically and transparently, we hold ourselves to the same standard with your personal information.

​

Questions? Concerns? Contact us. We're here to be accountable, transparent, and helpful.

This Privacy Policy Complies With:

  • General Data Protection Regulation (GDPR) - EU/UK

  • California Consumer Privacy Act (CCPA) & California Privacy Rights Act (CPRA)

  • California Online Privacy Protection Act (CalOPPA)

  • Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada

  • Americans with Disabilities Act (ADA) - accessible format available upon request

bottom of page